:root{--bg:#f8fafc;--surface:#ffffff;--border:#e5e7eb;--border-soft:#eef2f6;--text:#0f172a;--text-muted:#64748b;--text-faint:#94a3b8;--primary:#0f766e;--primary-hover:#115e59;--primary-soft:#e6f4f1;--accent:#6366f1;--success:#22c55e;--warning:#f59e0b;--danger:#ef4444;--radius:12px;--radius-btn:8px;--sidebar-w:248px;--sidebar-w-collapsed:72px;--header-h:64px;--shadow-sm:0 1px 2px rgba(15,23,42,0.04),0 1px 3px rgba(15,23,42,0.06);--shadow-pop:0 8px 24px rgba(15,23,42,0.12)}*{box-sizing:border-box}body,html{margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px;line-height:1.5}a{color:inherit;text-decoration:none}.crm-shell{display:grid;grid-template-columns:var(--sidebar-w) 1fr;min-height:100vh}.crm-shell.collapsed{grid-template-columns:var(--sidebar-w-collapsed) 1fr}.crm-sidebar{position:-webkit-sticky;position:sticky;top:0;align-self:start;height:100vh;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;padding:14px 12px;gap:2px;overflow:hidden}.crm-sidebar-top{justify-content:space-between;padding:4px 6px 12px}.crm-brand,.crm-sidebar-top{display:flex;align-items:center}.crm-brand{gap:10px;min-width:0}.crm-brand-mark{flex:none;width:30px;height:30px;border-radius:9px;background:var(--primary);color:#fff;font-weight:800;font-size:15px;display:grid;place-items:center;letter-spacing:-.5px}.crm-brand-txt{display:flex;flex-direction:column;line-height:1.05;font-weight:800;font-size:16px;color:var(--text)}.crm-brand-txt b{color:var(--primary);font-weight:800}.crm-brand-txt small{font-weight:600;font-size:10px;letter-spacing:.6px;color:var(--text-faint);text-transform:uppercase;margin-top:2px}.crm-collapse{flex:none;width:30px;height:30px;border:1px solid var(--border);background:var(--surface);border-radius:8px;color:var(--text-muted);display:grid;place-items:center;cursor:pointer}.crm-collapse:hover{background:var(--bg);color:var(--text)}.crm-nav{overflow-y:auto;padding-bottom:8px}.crm-nav,.crm-nav-group{display:flex;flex-direction:column;gap:2px}.crm-nav-group{margin-top:10px}.crm-nav-group:first-child{margin-top:0}.crm-nav-group-label{font-size:11px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-faint);padding:6px 10px 2px}.crm-nav-item{display:flex;align-items:center;gap:11px;padding:9px 10px;border-radius:9px;color:var(--text-muted);font-weight:600;font-size:14px;position:relative;transition:background .12s,color .12s}.crm-nav-ico{flex:none;display:grid;place-items:center;color:inherit}.crm-nav-txt{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.crm-nav-item:hover{background:var(--bg);color:var(--text)}.crm-nav-item.active{background:var(--primary-soft);color:var(--primary);font-weight:700}.crm-nav-item.active:before{content:"";position:absolute;left:-12px;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:var(--primary)}.crm-shell.collapsed .crm-sidebar-top{justify-content:center}.crm-shell.collapsed .crm-brand{display:none}.crm-shell.collapsed .crm-nav-item{justify-content:center;padding:10px}.crm-shell.collapsed .crm-nav-item.active:before{left:-12px}.crm-content{display:flex;flex-direction:column;min-width:0}.crm-header{position:-webkit-sticky;position:sticky;top:0;z-index:20;height:var(--header-h);display:flex;align-items:center;gap:12px;padding:0 24px;background:rgba(255,255,255,.85);-webkit-backdrop-filter:saturate(1.4) blur(8px);backdrop-filter:saturate(1.4) blur(8px);border-bottom:1px solid var(--border)}.crm-menu-btn{display:none;width:40px;height:40px;border:none;background:transparent;border-radius:9px;color:var(--text);cursor:pointer;place-items:center}.crm-menu-btn:hover{background:var(--bg)}.crm-page-title{font-size:18px;font-weight:700;color:var(--text);margin:0;letter-spacing:-.2px}.crm-header-right{margin-left:auto;display:flex;align-items:center;gap:10px}.crm-usermenu{position:relative}.crm-user-btn{display:flex;align-items:center;gap:9px;padding:5px 8px 5px 5px;border:1px solid var(--border);background:var(--surface);border-radius:10px;cursor:pointer;color:var(--text-muted)}.crm-user-btn:hover{background:var(--bg)}.crm-avatar{flex:none;width:30px;height:30px;border-radius:8px;background:var(--primary);color:#fff;font-weight:700;font-size:13px;display:grid;place-items:center}.crm-avatar.lg{width:38px;height:38px;font-size:15px}.crm-user-meta{display:flex;flex-direction:column;line-height:1.1}.crm-user-role{font-size:13px;font-weight:600;color:var(--text)}.crm-user-pop{position:absolute;right:0;top:calc(100% + 8px);width:250px;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-pop);padding:10px;z-index:40}.crm-user-pop-head{display:flex;align-items:center;gap:10px;padding:4px 4px 10px;border-bottom:1px solid var(--border-soft);margin-bottom:8px}.crm-user-pop-info{min-width:0}.crm-user-pop-email{font-size:13px;font-weight:600;color:var(--text);overflow:hidden;text-overflow:ellipsis}.crm-user-pop-role{font-size:12px;color:var(--text-muted)}.crm-user-pop-logout{display:flex;align-items:center;gap:8px;width:100%;padding:9px 10px;border:none;background:transparent;border-radius:8px;color:var(--danger);font-weight:600;font-size:14px;cursor:pointer}.crm-user-pop-logout:hover{background:#fef2f2}.crm-main{flex:1 1;padding:28px 24px;width:100%}.crm-drawer,.crm-drawer-overlay{display:none}@media (max-width:1024px){.crm-main{padding:24px 20px}}@media (max-width:768px){.crm-shell,.crm-shell.collapsed{grid-template-columns:1fr}.crm-sidebar{display:none}.crm-menu-btn{display:grid}.crm-header{padding:0 14px}.crm-main{padding:20px 16px}.crm-user-meta{display:none}.crm-drawer-overlay{display:block;position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:60;animation:fade .14s ease}.crm-drawer{display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:70;width:84vw;max-width:300px;background:var(--surface);border-right:1px solid var(--border);padding:14px 12px;transform:translateX(-100%);transition:transform .2s ease;overflow-y:auto}.crm-drawer.open{transform:translateX(0);box-shadow:var(--shadow-pop)}.crm-drawer-top{display:flex;align-items:center;justify-content:space-between;padding:4px 6px 12px}.crm-drawer-foot{margin-top:auto;padding-top:12px;border-top:1px solid var(--border-soft);display:flex;flex-direction:column;gap:8px}.crm-drawer-user{display:flex;align-items:center;gap:10px;padding:4px}}@keyframes fade{0%{opacity:0}to{opacity:1}}.page-title{font-size:22px;font-weight:800;margin:0 0 4px}.page-subtitle{color:var(--text-muted);margin:0 0 24px}.placeholder-card{background:var(--surface);border:1px dashed var(--border);border-radius:var(--radius);padding:40px;text-align:center;color:var(--text-muted)}.btn{display:inline-block;padding:10px 18px;border-radius:8px;border:none;font-weight:700;font-size:14px;cursor:pointer;background:var(--primary);color:#fff}.btn:hover{background:var(--primary-hover)}.btn-ghost{background:transparent;color:var(--text-muted);border:1px solid var(--border)}.btn-ghost:hover{background:#eef1f4;color:var(--text)}.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.auth-card{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--border);border-radius:16px;padding:32px}.auth-card h1{font-size:22px;color:var(--primary);margin:0 0 4px}.auth-card h1 span{color:var(--accent)}.field{margin-bottom:16px}.field label{font-weight:700;margin-bottom:6px}.field input{width:100%;padding:11px 12px;border:1px solid var(--border);border-radius:8px;font-size:15px}.field input:focus{outline:none;border-color:var(--accent)}.error-box{background:#fdecea;border:1px solid #f5c6c2;color:var(--danger);padding:10px 12px;border-radius:8px;font-size:13px;margin-bottom:16px}.crm-main{max-width:1180px}.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:16px}.toolbar .spacer{flex:1 1}.search-input{flex:1 1;min-width:200px;max-width:380px;padding:9px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px}.search-input:focus{outline:none;border-color:var(--accent)}.card,.section{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius)}.section{padding:18px 20px;margin-bottom:16px}.section>h2{font-size:15px;font-weight:700;margin:0 0 12px;color:var(--primary)}.grid-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));grid-gap:12px;gap:12px}.muted{color:var(--text-muted)}.small{font-size:12px}.mono{font-family:ui-monospace,monospace}.row-actions{display:flex;gap:6px;flex-wrap:wrap}table.data{width:100%;border-collapse:collapse;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}table.data th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);background:#fafbfc}table.data td,table.data th{padding:10px 12px;border-bottom:1px solid var(--border)}table.data td{font-size:14px;vertical-align:middle}table.data tr:last-child td{border-bottom:none}table.data tbody tr:hover{background:#f9fafb}.table-wrap{overflow-x:auto}.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:700;line-height:1.6;white-space:nowrap}.badge-gray{background:#eef1f4;color:#56606a}.badge-blue{background:#e3f0fb;color:#1f5f8b}.badge-green{background:#e4f6ec;color:#1e7a45}.badge-amber{background:#fdf1dd;color:#a5730f}.badge-red{background:#fdecea;color:#b23c30}.badge-cold{background:#e6f0f7;color:#2b6a90}.badge-warm{background:#fdf1dd;color:#a5730f}.badge-hot{background:#fde2dd;color:#c0392b}.btn-sm{padding:6px 12px;font-size:13px;border-radius:7px}.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover{background:#a5352a}.btn:disabled{opacity:.55;cursor:not-allowed}.field label{display:block;font-size:13px;font-weight:600;margin-bottom:5px}.field input,.field select,.field textarea{width:100%;padding:9px 11px;border:1px solid var(--border);border-radius:8px;font-size:14px;font-family:inherit}.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--accent)}.field{margin-bottom:14px}.field-row{display:grid;grid-template-columns:1fr 1fr;grid-gap:12px;gap:12px}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:16px;overflow-x:auto}.tab{padding:9px 14px;font-size:14px;font-weight:600;color:var(--text-muted);border-bottom:2px solid transparent;white-space:nowrap}.tab:hover{color:var(--text)}.tab.active{color:var(--primary);border-bottom-color:var(--accent)}.empty{text-align:center;padding:36px 20px;color:var(--text-muted);border:1px dashed var(--border);border-radius:var(--radius);background:var(--surface)}.empty p{margin:0 0 12px}.kpi{display:flex;gap:20px;flex-wrap:wrap}.kpi>div{min-width:120px}.kpi .n{font-size:22px;font-weight:800;color:var(--primary)}.kpi .l{font-size:12px;color:var(--text-muted)}.alert{padding:10px 12px;border-radius:8px;font-size:13px;margin-bottom:12px}.alert-error{background:#fdecea;color:var(--danger);border:1px solid #f5c6c2}.alert-ok{background:#e4f6ec;color:#1e7a45;border:1px solid #bfe6cd}.alert-info{background:#eef4f7;color:var(--primary);border:1px solid #d5e3ea}.pagination{display:flex;gap:8px;align-items:center;margin-top:14px;font-size:13px}.voc{background:#fbf7ef;border-left:3px solid var(--accent);padding:8px 12px;border-radius:6px;font-style:italic}.sop{margin-bottom:16px;border:1px solid #d5e3ea;background:var(--primary-soft);border-radius:var(--radius);overflow:hidden}.sop-summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:10px;padding:10px 14px;min-height:44px;box-sizing:border-box;-webkit-user-select:none;-moz-user-select:none;user-select:none;color:var(--primary);font-size:13.5px}.sop-summary::-webkit-details-marker{display:none}.sop-summary:hover{background:rgba(15,118,110,.06)}.sop-summary:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}.sop-q{flex:0 0 auto;width:22px;height:22px;border-radius:999px;background:var(--primary);color:#fff;font-weight:700;font-size:13px;display:inline-flex;align-items:center;justify-content:center}.sop-title{flex:1 1 auto;min-width:0}.sop-title b{font-weight:600}.sop-chevron{flex:0 0 auto;transition:transform .15s ease;font-size:12px;opacity:.75}.sop[open] .sop-chevron{transform:rotate(180deg)}.sop-body{padding:4px 14px 14px;background:var(--surface);border-top:1px solid var(--border-soft)}.sop-purpose{margin:12px 0 14px;font-size:13.5px;color:var(--text)}.sop-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:14px 24px;gap:14px 24px}.sop-sec-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);margin-bottom:6px}.sop-list{margin:0;padding-left:18px;display:flex;flex-direction:column;gap:4px}.sop-list li{font-size:13px;color:var(--text);line-height:1.5}.sop-next{margin-top:14px;padding:10px 12px;background:var(--primary-soft);border-radius:8px;font-size:13px;color:var(--primary);font-weight:500}.sop-next-arrow{font-weight:700}@media (max-width:640px){.field-row{grid-template-columns:1fr}}@media (max-width:768px){.crm-header{height:58px;padding-left:max(14px,env(safe-area-inset-left));padding-right:max(14px,env(safe-area-inset-right))}.crm-main{padding:18px 16px calc(28px + env(safe-area-inset-bottom))}.crm-drawer{padding-bottom:calc(14px + env(safe-area-inset-bottom))}.page-title{font-size:21px}.page-subtitle{margin-bottom:16px}.kpi{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:14px 16px;gap:14px 16px}.kpi>div{min-width:0}.kpi .n{font-size:20px}.table-wrap{-webkit-overflow-scrolling:touch;border:1px solid var(--border);border-radius:var(--radius)}.table-wrap table.data{border:none;border-radius:0;min-width:560px}table.data td,table.data th{white-space:nowrap;padding:11px 12px}.btn{padding:11px 16px}.btn-sm{padding:9px 13px;font-size:13px}.tab{padding:11px 14px}.crm-nav-item{padding:11px 12px}.row-actions,.toolbar{gap:8px}.search-input{min-width:0;max-width:none;width:100%}.section{padding:16px}body.crm-drawer-lock{overflow:hidden}.sop-grid{grid-template-columns:1fr;gap:12px}.sop-summary{padding:11px 12px}.sop-body{padding:4px 12px 12px}}@media (max-width:400px){.crm-main{padding:16px 12px calc(24px + env(safe-area-inset-bottom))}.page-title{font-size:20px}.kpi{gap:12px}}